Thank you for visiting our LOCATIONS estate agents FAQ page.
We appreciate your patience with this process and our business while we work to maintain workflow and minimise both disruption and risk to our clients, contractors and staff during the COVID-19 situation.
Here are a few of our FAQ’s to help answer some of your questions. If you can’t find your answer here, please get in touch with your preferred agent, property manager or via our Contact Us page.
- Will there be rental relief for tenants who are at risk of losing their jobs and are unable to pay rent?
Yes, the Federal Government already offers Rental Assistance for people who are unemployed and rent through the Centrelink system. The Federal Government in conjunction with each State Government, are also working on this Rent Relief Package with consideration for both residential and commercial tenancies. Further details are to be released. Tenants (and others) who are losing jobs and income should be advised to urgently contact Centrelink and other Government organisations to assist them financially.
The Government has released a special Coronavirus assistance package for people affected. Click here to access the information and link to give to tenants and or people in need.
- Will my routine inspection be cancelled?
As per the LOCATIONS COVID-19 policy released on Thursday 19/3/20, physical routine inspections have been cancelled. We are developing a new digital system to complete routines while we await further information from industry bodies and government to redefine the way in which routines are to be completed. Your property manager will be in touch with an updated routine inspect date and procedure.
- Is there funding available for small business and people with loans during COVID-19?
Both the State and Federal governments have released stimulus packages for people in need during COVID-19. Please check the following links for more information:
- State Government Immediate Industry Recovery Package – https://www.qld.gov.au/about/industry-recovery
- Federal Government – https://treasury.gov.au/coronavirus
- How do I know if I have COVID-19?
Please take the test and contact your local GP.
- What should I do when I need to visit the LOCATIONS office at 1/69 Goondoon Street, Gladstone?
Adhere to the Social Distancing policy as well as LOCATIONS COVID-19 policy as issued on Thursday 19/3/20.
- Can I still rent a property during the COVID-19 pandemic?
Yes, we have rental properties available for viewing both in person or by way of virtual tours. All properties are advertised on our website as well as various other portals including domain.com.au and realestate.com.au.
You can still apply online via our portal and via IRE and realestate.com.au using Form 1. Normal processing times apply provided all applicant information is received. Please also refer to our LOCATIONS COVID-19 policy for best practice, social distancing and hygiene procedures during the pandemic.
- Can I still buy or sell a property during the COVID-19 pandemic?
Yes, you can still buy or sell a property during the COVID-19 pandemic. All properties are advertised on our website as well as various other portals including domain.com.au and realestate.com.au.
Inspections by appointment for vacant properties are at the discretion of seller and agent and may be refused if the property is leased or owner occupied. If we are unable to show the property due to self-isolation restrictions, we will notify all relevant parties and arrange a mutually convenient time to inspect when there is no risk of COVID-19 and we meet the appropriate criteria.
- What are the impacts on landlord insurance?
- Helping tenants
- State tribunals
- Landlord insurance
- Rental inspections
- Making a claim
- If my tenant loses their job
- If my tenant gets Coronavirus
- If my tenants is caught overseas or has to self-isolate
- Cleaning/decontamination cover
- If I can’t secure another tenant
- If we lose contact with our tenant
9. What are the turnaround times for contractors to quote and complete non-urgent repairs and maintenance?
With relation to repairs and maintenance, during this time we have had a number of our contractors advise us of delays and some even cease operation due to health concerns relating to entering our rental properties. These decisions are not made lightly by businesses, particularly sole trading businesses, however have been made at the discretion of the business owners who have taken into account the health risk to not only themselves but the household’s they are entering.
Due to this, we would like to ask for your patience and understanding when there are delays in actioning non-urgent maintenance.
Urgent/emergency repairs will still be actioned promptly, however we would like to warn that you may be waiting for an unknown time for non-urgent repairs to be done pending contractor availability. Please note that we will endeavour as always to ensure all repairs are actioned within a reasonable timeframe however during this time, the timeframe in which repairs are completed is out of our hands.
The Act states emergency repairs are:
- a burst water service or a serious water service leak
- a blocked or broken lavatory system or fittings
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm, fire or impact damage
- a failure or breakdown of the gas, electricity or water supply to the premises
- a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating
- a fault or damage that makes premises unsafe or unsecure
- a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of premises, or
- a serious fault in any staircase, lift or other common area which inhibits or unduly inconveniences residents in gaining access to or using the premises
For further FAQ’s and Myth Busters please refer to the QLD Government website.