When reporting maintenance over the phone or via email, it is important that you provide your agency with as much detail as possible to ensure action is taken by a professional contractor promptly and safely.
Your agency would like to be informed of the following points, a photo is an added bonus and would assist greatly in arranging the appropriate contractor swiftly.
• WHERE in the property the maintenance is located
• WHEN the issue was noticed
• HOW the issue occurred (if known)
• WHAT you have done to troubleshoot the issue so far; we also may be able to assist with this.
We intend to have your reported maintenance approved by the owner and contractors arranged as quickly as possible, following this tip will ensure a smooth transition.
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